Abellio Group for Department for Transport
The Passport PQQ was a new streamlined process that made it easier for bidders to tender for rail franchise contracts in the UK. Once added to the approved supplier list, bidders were able to submit streamlined Expressions of Interest for up to four years.
Capability and Technical Ability
Health & Safety Management and Culture
strategic approach to customer service , enhancing customer information and satisfaction, managing special events, providing information during disruption and delivering sustained improvements in customer service
Performance – Service Delivery and Capability
Value and Efficiency